Chat to Our Festive Support
Have a Question? Chat to Our Elves
You can now contact us directly from within our App. Just open Settings and choose the Feedback button! Our elves are here to support you all year round in keeping your children engaged with our features and foster productive home learning environments.
Frequently asked questions
How do I share content from my phone to my TV?
If you love seeing your Elf or Santa on your phone, why not make the experience even bigger? You can use the Mirror option to cast your phone’s screen straight to your TV! That way, instead of just watching on a small screen, you can set up your phone camera to capture the whole room. Your child will be able to see themselves right there on the big screen with Santa or the Elf when they appear! Android users, simply choose your connected TV to share, for iOS users, follow our on screen instructions (you must have an iOS AirPlay connected TV. If you’re using an Android TV, just go to Google Play Store and download one of their free players such as AirMirror or AirDroid (no affiliation to elfmonn) and follow simple setup instructios).
What are the Standard Santa Phone Call options?
The Standard Santa Phone Call brings the holiday magic to life with three different types of calls. Each call can be personalized with your child’s name, city, and up to 20 special achievements! And here’s a special treat—if you don’t find the perfect achievement from our list, you can add your own personal touch with a custom one up to 50 characters! But the magic doesn’t stop there. We’ve sprinkled in a variety of scripts, so you can enjoy different conversations with Santa throughout the week. Each call will feel unique, keeping the excitement going all season long!
What is the Premium VR Santa Phone Call option?
Get ready for some real holiday magic! Our Premium VR option takes the Standard call and adds an extra sprinkle of enchantment with a Virtual Reality experience. If you choose VR, your call with Santa will turn into an adventure as a magical portal opens up on your phone, transporting you right to Santa’s cozy cottage at the North Pole! Imagine walking around his cottage, playing games, and maybe even receiving a special message from Santa himself. You can stay as long as you like, but be sure to tiptoe—Santa loves his naps! Make sure to use the Mirror option so you can enjoy the entire experience on your TV!
What is the Premium AR Santa Phone Call option?
Wait, Santa in your home, and it’s not even Christmas Eve yet? If you choose AR, at the end of your call, the magic portal will bring Santa straight to your home! He’ll arrive with a special message just for you, and because Santa loves a good Christmas story, he might even read one of his favorites to you! Like with the VR option, be sure to choose the Mirror option so both you and Santa are on the big screen! With the Full-Access Subscription, you can create up to 15,000 characters worth of messages per month, allowing Santa to share up to 500 characters of joy with your little ones every day!
How to play the Sleigh Chase Game
Get ready to sweat! This game is designed to make your kids jump from side to side and up and down in order to catch the toys. Basically make sure you have 3 feet either side of you, step left or right to fly the sleigh. Likewise, to catch gifts above or below, stand up tall or drop down low to catch the gifts before they’re lost. Be sure to turn around to see the full immersive environment. You can even fly outside the clouds. The game area is approximately 30 feet diameter.
Create your personalised Christmas experience with Elfmonn
and bring joy to your family this holiday season.
