Chat to Our Festive Support
Have a Question? Chat to Our Elves
Our elves are here to support you in keeping your children engaged with our features through fostering productive home learning environments. If you have a question, you can now simply open Settings in the app and choose Feedback to speak to our elves!
Frequently asked questions
How do I use Elfmonn with my TV?
If you’ve never used screen mirroring before—don’t worry! Most TVs made after 2017 are Smart TVs and fully support Elfmonn. Whether you’re on Android or iPhone, getting the magic onto your big screen is easier than you think.📱 Android Phone Users• Open the Elfmonn app and tap Mirror.• Your phone will automatically display a list of compatible TVs (Android TVs, Chromecast-enabled TVs, or Google TV).• Just select your TV and you’re all set—no extra setup required as long as both devices are on the same Wi-Fi.📱 iPhone / iOS UsersOption 1: Using an Apple TV or AirPlay-enabled Smart TV• Follow the Elfmonn app on-screen prompts to Open Control Center on your iPhone.• Tap Screen Mirroring, then select your TV.• Ensure your iPhone and TV are connected to the same Wi-Fi network.Option 2: Using an iPhone with an Android TV• On your TV remote, click Home (or similar) to bring up your TV home menu. On the menu choices, search for something like ‘Apps’ which will bring you to the App Store. Download a free mirroring app like AirMirror or AirScreen.• These apps allow your iPhone to mirror to an Android TV.• In some countries there may be a small annual fee (e.g. ~€7/year in Ireland for unlimited use) but in most it is free (Elfmonn has no affiliation to these apps).• Once installed, go back to the Elfmonn app, choose Mirror and follow the on-screen prompts to open Control Center on your iPhone, choose Screen Mirroring, and select your TV from the list.💡 Tip: If your TV isn’t showing up, make sure both devices are on the same Wi-Fi network and mirroring (AirPlay or Chromecast) is enabled on the TV.
What are the Standard Santa Phone Call options?
The Standard Santa Phone Call brings the holiday magic to life with three different types of calls. Each call can be personalized with your child’s name, city, and up to 20 special achievements! And here’s a special treat—if you don’t find the perfect achievement from our list, you can add your own personal touch with a custom one up to 50 characters! But the magic doesn’t stop there. We’ve sprinkled in a variety of scripts, so you can enjoy different conversations with Santa throughout the week. Each call will feel unique, keeping the excitement going all season long!
What is the Premium VR Santa Phone Call option?
Get ready for some real holiday magic! Our Premium VR option takes the Standard call and adds an extra sprinkle of enchantment with a Virtual Reality experience. If you choose VR, your call with Santa will turn into an adventure as a magical portal opens up on your phone, transporting you right to Santa’s cozy cottage at the North Pole! Imagine walking around his cottage, playing games, and maybe even receiving a special message from Santa himself. You can stay as long as you like, but be sure to tiptoe—Santa loves his naps!
What is the Premium AR Santa Phone Call option?
Wait, Santa in your home, and it’s not even Christmas Eve yet? If you choose AR, at the end of your call, the magic portal will bring Santa straight to your home! He’ll arrive with a special message just for you, and because Santa loves a good Christmas story, he might even read one of his favorites to you! With both the VR & AR Premium options, you can create up to 15,000 characters worth of messages per month, allowing Santa to share up to 500 characters of joy with your little ones every day!
Create your personalised Christmas experience with Elfmonn
and bring joy to your family this holiday season.
